🔹NEW TO TESLAS ?
We’ll provide a quick overview, in addition to always being a call, text, or turo chat away for any and all assistance! Visit (sactesla.com) for how to vids, trip planning, apparel and more!
🔹HOW DO I SUPERCHARGE ?
The intuitive navigation system tells you when and where to supercharge. There are 16+ stations within range radius: Two in Folsom, Roseville, Rocklin, Vacaville, Placerville, Two in Fairfield, Napa, Concord, Dublin, Yuba City, Chico, Tahoe, and Two in Sacramento to name a few +13! Just plug in and the rest is history!
Pick the $29 Prepaid EV recharge Extra for UNLIMITED SUPERCHARGING.
Please move Tessa once fully charged. This will ensure that others can supercharge and avoids Tesla Idle fees of up to $1.00 per minute!
*Idle fees can easily be avoided, as Tessa’s center display informs you of the exact minutes needed for a recharge.
*This only applies @ Tesla Superchargers.
🔹IS CHARGING OVERNIGHT NECESSARY ?
It doesn’t hurt to give her a trickle charge with one of the adapters included, although supercharging is typically all you will need. In some cases specifically in colder climates and for normal “sleeping” operations “Tessa” discharges anywhere from 1 to 5 miles of range. Not to fret, as she has a capacity of 240 miles!
*110v, 240v “Nema 14-50”, and J1772 adapter are included if you plan on charging @ home, a hotel or via PlugShare/ChargePoint.
🔹DO I NEED CARSEATS ?
Nope, “Tessa” has rear jump-seats that turn a 5 seater into a 7 seater! Check out an example here:
User manual here:
“The optional Tesla built-in rear facing child seats are child restraint systems and must only be used for children over 37" (94 cm) tall and weighing between 35 and 77 lbs (16.2 to
Please read prior to use, as there are weight, height, and other limitations!
🔹WHAT ABOUT TOLLS ?
It’s simple...Tessa has FasTrak embedded in her plates, any FasTrak toll crossings will automatically be deducted from our account.
We will send an invoice at “cost” for reimbursement within 5 business days of trip completion.
🔹WHAT IS PARK N RIDE ?
Don’t have time to find a safe spot to secure your personal vehicle ? No worries, when you pickup Tessa, feel free to leave your vehicle in our personal garage/driveway with 24/7 surveillance @ no charge!
*If full, there is plenty of street parking.
🔹WANT A SPECIAL REQUEST/DELIVERY ?
During peak season, typically early April to mid December “Tessa”, “Taya” our Model 3 w/Sport Wheels *(https://bit.ly/2V7dnQ1) & “T3” our Model 3 w/ Aero Wheels *(https://bit.ly/2B5X2pv) will be booking fast!
Shoot us a FB/IG message @sactesla, turo chat, or email firstname.lastname@example.org if you have a special request or delivery preference.
We will accommodate deliveries outside of our service area mileage, simply book the SMF airport and she will be delivered to the Free Parking/Waiting Lot for your pickup.
🔹DO I NEED TO RECHARGE UPON RETURN ?
Nope, just purchase the $29 Prepaid EV recharge Extra to be exempt.
🔹DO I NEED TO CLEAN ?
INTERIOR: Please keep the interior free of debris, dirt, spills, sharp objects, mud, smoke, etc. A portable vacuum is included.
EXTERIOR: The basic “touchless”, handwash, or self wash stations are all okay.
*No automatic car washes with brushes or that require rollers for Tessa to drive on ie Quick Quack, Turbo Shine, etc.
Purchase the $19 Post trip-cleaning Extra to be exempt.
🔹Turo Cleaning Policy Reference.
We expect hosts to provide guests with a clean car. In turn, guests must return the car in the same condition in which they received it or as close to clean as possible.
If you return the car significantly dirtier and the host informs us, you may incur a cleaning fee from $30 to $250*, depending on the severity. We suggest taking photos of the inside and outside of the car both at the start and end of the trip and uploading them to the Trip Photos section of the app.
🔹Turo Recharging Policy Reference.
Guests are responsible for fully recharging electric vehicles before returning them. In the case of “Tessa”, guests who pick the Prepaid EV recharge Extra are exempt and only need to return her with 30 or more miles. If time constraints impact recharging, no worries, just return as is* and we will recharge. The flat fee is $10/$20 for returning with +60 miles/-60 miles.
*Don’t go below 15 miles as you may risk a costly tow.
🔹Turo Late Pickup/Return Policy Reference.
A guest will not be charged a late fee if the guest is 29 minutes late or less for pickup/return. In the event of a very substantial lateness, additional fines may be assessed to include cancellation, cost of additional usage
billed by an average of the daily rate including the rental fee and any other applicable fees, and or a late fee of $20 for two hours or more. A request to extend is suggested if a late pickup/return is unavoidable. Flight delays are an exception and granted when the delay is communicated.
🔹Turo Insurance Plans/Damage Reference.
Turo offers multiple insurance plans that vary in price & out of pocket cost, in summary; all plans are supplemental & secondary to your primary insurance if covered, with the exception of the premier plan if applicable, which becomes primary in the event of damage.
🔹Tesla Autopilot Reference.
Autopilot is a driver assistance aid and requires your hands on the steering wheel at all times. Tessa has AP1, which will steer, accelerate, & brake automatically for other vehicles and pedestrians within her lane. She will also lane change, summon, & parallel/perpendicular park when prompted.
🔹Unlimited Mileage Reference.
All unlimited “per trip“ mileage options have a capped allowance as stated in the corresponding “Extra”. Any accrued mileage over the allowance will simply be billed at the current À la cart rate per mile. The unlimited “per day” mileage options have no capped allowance.
🔹Military Discount Reference.
Simply upload a picture of any active/reserve/retired proof to the “trip photo” section after booking & we’ll waive up to 3 supercharging sessions.
Happy Turo Driving!