NICE GAS SAVING CAR, GREAT CONDITION, 45-60 MPG, IF YOU ARE LOOKING TO SAVE ON GAS AND BE COMFORTABLE THIS IS YOUR RIDE.
When I first contacted Juan he told me that his parents would give me the keys because he was out of town. He failed to tell me that his parents only speak Spanish and I was only lucky enough to have my boyfriend with me to communicate with them or I would not have been able to get the car and would’ve been stranded 30 minutes from the airport where I had to pick up the car. It was a very expensive Uber ride out there to get the car and there were very limited Uber rides when I arrived around 10pm which is a pretty reasonable time for Uber’s to be working in such a large city. He did not clearly explain how to start the car which is unusual because it is a Prius I guess. Again luckily my boyfriend was there to communicate with his parents who tried to help us. The car was fine but the screen for the backup camera and other functions was confusing and dated. My returning flight was very early in the morning needed to be there by 3am to drop off the car and based on my experience when I arrived I put in a request to get the drop off location changed. He never answered my phone calls when I tried to communicate. I understand that I was originally supposed to return it to his house but I could not risk missing my flight and I did everything in my power to ensure his car was safe and communicate where the car was and why I desperately needed to change the drop off location. He declined my change request on the app and he refused to answer my calls when I asked multiple times so that we could come up with a solution. I tried my best to make it convenient for both of us. I even paid for an Uber for someone else to pick up the car for him and paid for the parking where I had told him that it was located. I went out of my way to come up with a solution that worked for both of us and he was very rude and not understanding of my needs too. If you can’t be flexible I would not recommend renting your car through Turo or with Juan.