Cleaning fees, MOST OF ALL NO SMOKING
Moderate cleaning - Up to $50*
Car exterior is returned significantly dirtier than it was received (e.g. dirt on car body, wheels, or windows).
Floor mats or upholstery are returned significantly* dirtier than they were received (e.g. requires more than a shake-out to be restored to original condition).
Large amounts of food, dirt, or mud that cannot be shaken out and must be heavily vacuumed to remove.
Light stains or residue on hard surfaces (e.g. liquid spills or sticky substances).
*In the event of a dispute, Turo will use its discretion to determine the amount of the reimbursement.
Heavy cleaning - $100
Major stains or residue on seat fabric or other hard-to-clean surfaces.
Severe cleaning - $150
Situations in which a car contains the aforementioned violations on an egregious level that would require steam cleaning or a full detail.
Pet hair - $150
If a pet enters a vehicle at any time without a host’s consent, the guest will be held responsible for having the car cleaned.
Hosts may still charge cleaning fees if they give consent and the car is returned with significant amounts of pet hair.
Service animals are not excluded from this policy.
Smoking - $50 - $150
$50 for smoke scent removal only.
$150 for smoke scent removal and physical remnants of smoking (e.g. ash, cigarette butts). If there is damage to your car (e.g. a burn mark), you should submit a damage claim, not a cleaning reimbursement.
Maximum - $250
If a car is returned with multiple cleanliness issues (such as a combination of severe cleaning and smoking remnants), the maximum fee that will be assessed is $250.