Turo Go gives guests the ability to easily locate, book, and unlock vehicles directly through the Turo app. Just filter for Turo Go cars and find an instantly available option nearby, accessible right from your phone.
HOW TO FIND THE CAR
The host will provide basic details about where the vehicle is located and how to access it. The app will give you directions to the vehicle and even show you a map of its current location. Then you’ll be able to unlock the car and check in directly with the app.
HOW DO I START THE CAR?
For some cars you won’t need a key at all to start the car; for others, you’ll need a physical key to start the engine, but remember that you can’t start the engine without unlocking the car on the app.
Once you unlock the vehicle, you must start the engine within 15 minutes.
WHICH PHOTOS SHOULD I TAKE?
Try to take as many photos as possible. Because you won’t have to meet up with the host in order to go through the check-in process, it’s very important that you document the condition in which you received the vehicle, especially any pre-existing problems. You can read more details about Trip Photos here.
Only drivers who are Turo-approved can become additional drivers. If they are not a member of our community, have them sign up! You can learn how to add drivers to the trip here.
Secondary drivers do not and should not drive or have access to the car without the primary driver being present. If you give your phone, account information, or other access to the secondary driver, for the purposes of driving the car without you going along, we will hold you responsible for any damages that should occur, and you may be removed from Turo.
WHAT IF I’M LATE PICKING UP THE CAR?
You’re responsible for the vehicle the moment the trip starts, so you should always show up on time for trips, whether or not you’re meeting with hosts in person. The car will only be available to you for up to 12 hours after the scheduled trip start time. If you do not begin your trip within those 12 hours, your trip will be canceled without a refund. Try to stay in contact if you’re running late!
WHAT IF THERE IS A PROBLEM WITH THE CAR WHEN I TRY TO PICK IT UP?
If there’s a ticket on the car when you get there, if you are unhappy with the condition of the car, or it isn’t as described, call our Turo Go team at (415) 463-3200, and we’ll help you out.
WHERE DO I PARK IT?
Return the vehicle exactly (or as close as possible to) where you picked it up from. Make sure to take photos of where you left it, including a photo of the lot/space number. If you leave the vehicle in a place where it could be ticketed or towed within 24 hours from the scheduled trip end, you will be responsible for any fees that may occur.
LOCKING THE VEHICLE
When your adventure ends, if the vehicle has a keyed ignition, make sure the key is replaced in the visor. Use the app to lock the vehicle. Do not lock the car from the inside.
WHAT IF I’M LATE RETURNING THE CAR?
If you need more time for your trip, notify the host, and request an extension on the app by clicking “Change trip.” If the host denies your extension request, you must return the car at the original time. If you attempt to start the car after the trip ends in a Turo Go car, the engine will not turn on. Get in touch with our Turo Go team at (415) 463-3200 as soon as possible if you’re running late and the car will no longer start!
To read more about our Late Return Policy, click here.
TROUBLESHOOTING THE DEVICE
If you’re having issues connecting to the device, try these common solutions.
Make sure you have Bluetooth enabled. You’ll need to be within 15 feet of the car for Bluetooth to work with the device.
If it’s not working, try turning Bluetooth off and back on again.
Close and restart the Turo app.
If you haven’t already, download the latest version of the app.
If you try these steps and there’s still an issue, feel free to call our Turo Go team at (415) 463-3200.