If you would like an airport pick up; select OGG Kahului airport on your reservation.
Please provide your airline name, flight number, and arrival time (arrival info only). This will help us track your flight and be ready for you when you arrive.
Also please message when you have your luggage and are ready. Initially, we will be in the “cell phone waiting area” awaiting your message...then when we get your message indicating that you have your luggage and are ready, we will drive to meet you at the beginning portion of baggage claim area (3-5 minutes depending on traffic).
The beginning portion of the baggage claim area is usually less busy and would be toward your left when you face the road.
Kahului Airport is relatively small and it does not take long to get from the gate to when you have your bags. So we recommend you choose a car pickup time approximately 15-30 minutes after your scheduled flight arrival time. If you give us your flight information, we’ll track your flight and adjust our schedule as necessary to accommodate your flight being on-time, early or delayed. Turo has a “share-my-location” feature that we will turn on when we are close to or at the airport so that you can also see where we are (this only works within 1-hr of the scheduled pickup time)
We will meet you at the curb of your airline by the departures area.
We will plan to be there 10-15 minutes before your scheduled return time to give you more flexibility on the exact time you get back to the airport.
Turo has a “share-my-location” feature that we will turn on when we are close to or at the airport. This will let you see where we are and probably give you some piece of mind to know we are there (this only works within 1-hr of the scheduled return time). It’s great if you can also turn this on when you are in route back to the airport.
**RESERVATION / EARLY PICKUPS / LATE DROP OFFS**
If your arrival or departure times change you must update Turo to match your reservation so you are covered by insurance or you must stick to your original reservation. Note: we always try to block off the vehicle as “not available” for about 4hrs before and after your reservation to give us time to prepare the vehicle for you and any possible renter after you. So please let us know right away if you need extra time so we can remove the block if it’s not rented immediately before or after you.
-You will receive the vehicle with a full tank of gas (please return it full). Best gas prices are at Costco (but you must be a member and the lines may be long so give yourself extra time if filling at Costco). I offer a prepaid fuel option so you don’t need to worry about this. I understand you may run out of time and have other things you’d rather do, so I’m happy to refuel it for you ($10 for my time in the Costco gas line plus actual cost of regular gas).
You will receive the vehicle clean (please keep it clean). Maui Express Car Wash located at 16 Hobron Ave, Kahului offers a $9 car wash and free vacuums (but they can be busy so give yourself extra time). I offer a prepaid cleaning option for a very reasonable $9 (normal wash and vacuuming...not stains etc.). I understand you may run out of time and have other things you’d rather do, so I encourage you to just choose the prepaid cleaning.
Note: if you have a spill in the vehicle, I’ve placed some clean rags and an upholstery cleaner in the back by the spare tire for your use (if you clean a spill right away it’s less likely to stain).
Please do not put yourself at risk by letting someone else drive who has not been approved by Turo. Turo will allow you to add additional divers free of charge. I hear it may take a few days for Turo to approve drivers so it’s best do this at least a week before your reservation.
**HAWAII LAW - SEAT BELTS**
Hawaii law requires children under the age of four to ride in a child safety seat and children ages of four through seven to ride in a child safety seat or a booster seat when traveling in a motor vehicle. Please bring your own or Walmart is nearby and has cheap car seats. Everyone is required to buckle up. Police are very strict here about this.
If an accident / vehicle damage happens during your rental contract; please contact your insurance company, Turo, and us. The Turo insurance card is in the glovebox (present the Turo insurance card for any accidents).
**NO SMOKING!!! NO VAPING!!! NO PETS**
Smoke & pet odor are very hard and expensive to get rid-of, so please please please, don’t smoke or allow animals in the car. If you do we will take the vehicle to a professional to clean out the smell and charge you their fee (approximately $200).
Actually, sorry, but if you or your passengers are smokers we request for you to just rent a different vehicle.
When not rented we use this car for our daily driving. So thank you in advance for driving our Scion XB with care and for treating it...as if it was a new car you just received. For example, if you park “further away” or “on end spaces” you can help us minimize door dings & scrapes. If you drive to the top of Haleakala, please use a “low gear” coming down the mountain to help prevent the breaks from overheating, which will both be much safer for you and extend the brakes lifespan.