So we got into LAX waited for the shuttle he instructed and waited a full hour before we got frustrated and decided to take the Uber. So we got a Uber to the address listed on the instructions. It turned out the the vehicle and his business mentioned are not that address but a few blocks down the road. It’s not a incredibly safe looking neighborhood so to walk a few blocks with all our luggage in the evening wasn’t acceptable. When contacted, he made it seem like it was our fault and we didn’t follow his directions. The lot where his vehicles are said nothing about his KMV parking, but something completely else, which is another reason behind all the confusion. He was personable once we FINALLY got there. There was a massive wet stain in the seat which stained one of our suitcases (it was dark outside so we weren’t aware of it when we picked up originally). Only real positive of the trip was it was easy to return.