Everything was good, until I discovered the license plate is expired. It has been expired for 3 months already and could get me in trouble if I got pulled over by cops . Can’t believe Turo let this type of rentals happen. Just check before you rent !
Jieun K.-Jan 10, 2019
TL;DR Ching was very curt and simple to have a transaction with, And was fine with me being a little late (I was 10 mins late for picking up, and a half hr late for dropping off because I got it washed, waxed, and vacuumed. That car needed some love.): but the car (other than the AC), and communication with Ching left a lot to be desired. It’s a long story. So I’ll start with the good. Check in was super fast, Ching was very quick and pleasant to meet with and grab the car. Since I rented it at night, they even gave me a grace period to take the pictures at the beginning of the ride! Very fast. Dropping off was even easier, Ching is very hands off which I can appreciate! The car does drive with some scares, but dang that AC blows real cold. Now for the bad: the radio. The listing says it has Bluetooth and a USB port, which is accurate, but they’re both unusable because the aftermarket stereo is a touch screen with broken capacitors, so the whole bottom half of the screen is unusable, so no access to settings, pairings, or even changing the station. The parts that do work, work very poorly, the screen was inoperable, and the only way to adjust anything on the stereo. The volume knob is also unusable, it either won’t move, or will move erratically from 0-25. I knew it was a 24/day car, I was expecting some quirks, like the passenger window deciding when it wants to roll up, I didn’t expect the car to shake when braking, or the engine to start knocking, or the transmission to gurgle when I put it in reverse. This IS a used car dealership renting out their inventory, but I’m just a shadetree mechanic and even I can tell that this poor, poor car was ran into the ground by whoever owned it prior. If it was my own car, I would maybe lend it to a friend who knew about cars, let alone renting it out to random unaware people. It should have been listed on the ad that it has some issues, explicitly, and not implicitly in just the price. I asked about possibly switching to a different car on their lot, none were available, so I asked about a partial 5/day refund since I paid 250 for a car with a functional radio w Bluetooth (i specifically looked for cars with Bluetooth/USB and it was a huge deciding factor) but got the opposite, and instead of negotiating, Ching just told me “if you don’t like it, return it today. I only get 20/day for this car you should have known it would have problems” Which again, i can appreciate shortness as a person, but not as a customer shelling out 250 dollars for a car for a week while visiting home. Chings attitude did a complete 180 the second I brought up the possibility of a partial refund. The car got me from point a to point b, but with some scares along the way, and the way Ching responded to my messages with concerns made me think it wouldn’t be worth it to tell them about it, and made it clear why no one else bothered to tell them about the issues. If they had just been a little more, apologetic or polite abt the issues we had with the car, they’d probably have a better review from me.
Kainoa P.-Dec 29, 2018
The owner cancelled this trip 2 hours before it started. This message was automatically posted by Turo.
Turo-Oct 14, 2018