I booked this car for 2 days and upon pickup it appeared visibly to be in good condition, however on the second day I noticed a loud and highly unnerving flapping sound. Upon inspection, I noticed that part of the wheel guard and undercarriage had come loose and was literally hanging off the vehicle. There was no accident or discernible cause for the damage that occurred during my rental period, part of the car just started falling off for no reason, after only 2.5 hours of normal, totally uneventful highway driving. Quite aside from the fact that Turo should not be renting vehicles that need any maintenance whatsoever, driving this car actually felt dangerous. Had the wheel guard or undercarriage become detached while driving at high speeds on the highway it could have gone flying through someone’s windshield and seriously injured or killed them. Or if it had become jammed in the wheels it could have caused an accident in which I could have been hurt. At one point I actually considered calling a friend to come and pick me up because I was not sure that it was safe to drive home. To Maria’s credit, she apologised when I dropped the car off, which indicated that she took responsibility for the problem, however that did not stop her from filing a damage claim. Turo, however, has for some inexplicable reason determined that I am responsible for parts of her car falling off for no clear reason and attempted to charge my card for repair costs without my permission or approval. Their justification is that because I did not notice the damage at pick up, it must obviously be my fault. This is faulty logic because a) a vehicle can visibly appear to be OK but still have problems that make it not roadworthy (engine problems are not visible, your average renter won’t look for issues under the carriage etc.), and b) short of being in an accident (which they agreed I wasn’t), I can’t think what I could possibly have done in 2.5 hours of normal driving that would cause large parts of the car to fall off. Maria’s vehicle was clearly in need of serious maintenance and this would no doubt have happened to whoever drove it next. Unfortunately I was in the driver’s seat when the problem came to a head and am now stuck dealing with a lengthy dispute and charges for repairs to someone else’s faulty vehicle. In short, this company is a scam that rents cars that do not have regular safety checks and you would be well-advised not to rent from them. They clearly do not care about the safety of the people they are renting to and will charge you for issues that are not your fault, most likely to keep their hosts happy and avoid shouldering the costs themselves. I am actually in two minds as to whether to take them to small claims court or sue and will under no circumstances rent from them again. That said, Maria was nice and communicative and I appreciated her accommodating my booking last minute. She clearly has a good track record on the platform so if you want to rent this car from her just speak to her about whether the repairs have been made and whether it is currently fit to drive. Turo, however, is another story and you should avoid dealing with this company at all costs.
Danielle S.-2 mai 2018
This was the second time I rented from Maria, and I will for sure do it again! She makes it easy and smooth. The car didn't have a charger in it and when I asked if she had one, she offered me her own. It made the trip so much better! Thanks a million Maria!
Emily K.-9 avr. 2018