Ford Focus 2017
I had an amazing experience with Nikita. I was treated as if I were dealing with a first-class concierge. He responded to me immediately. Absolutely no waiting at all. Also, my request for a vehicle was last minute and very late. Even with all of this, he was still willing to accommodate me. The car was in perfect condition, and superclean as if I had just taken it out of a dealership. When I returned the vehicle, it was very late at night. Since I did not have Uber, I inquired about the public transportation to get home. His business partner offered to drive me home for a price that was very reasonable and similar to Uber. I know that they went well out of their way to accommodate me. I recommend dealing with Nikita. His professionalism surpasses that of any other service. I am very grateful for having the opportunity to deal with him, not just as a customer, but as an incredible human being. I would like to add on a personal note, since the car was given to me in such a clean condition, I wanted to make sure that I returned it in the same way. I went to one of those coin operated car washes to wash and vacuum the car. It is only right and fair to return the same professionalism and consideration that I received. And to end this review, I need to mention that Nikita has a fleet of vehicles. The renter of the car I originally was seeking to rent returned the car with a flat tire, and instead of denying me a vehicle, or making me wait, he offered me another vehicle for the same price. And, by the way, the vehicle that I used had unlimited millage. Most of the cars on Turo have limited millage, but most of his vehicles in his fleet have unlimited mileage. Also, he offers many extra amenities for a small extra price. Because of all of this, I will be a returning customer, even though it was not the closet location to my home. It was worth the travel. Thank you Nikita. You are the best!
Juan David D. -
November 1, 2018