Can I pick up or return the car to a custom location?
All vehicle pickups and returns are done at FINE Airport Parking. There is no fee to exit the lot when you pick up the car. We pay this cost automatically, as the car's toll transponder is connected to the parking account.
What is the condition of the vehicle?
We love sharing this car with the Turo community! As such, it's encountered its fair share of wear-and-tear and minor parking dings. We try to update this list regularly, but rest easy, all existing damage is cataloged and documented by our valet parking staff. You won't be held responsible for any pre-existing wear.
* Small dents in body, light hail damage
* DIY paint repair. You may see some brush marks in the sunlight.
* Someone stole one rear floor mat? People....
Are snow tires available?
Snow tires are installed year-round! We use Toyo Celsius tires, one of the few models that are true snow tires, yet can remain on the car in warmer months. Tires have the DOT snowflake symbol stamped in the rubber, which qualifies them for Colorado's traction laws.
Can I have the car earlier than my Trip Start time?
Per Turo policy, we cannot provide the car prior to the time you put in your trip. Remember that Denver is in the Mountain Timezone. If you think your flight might get in early or you might be ready a little earlier than your current trip start time, we recommend adjusting it forward so you’re not waiting around for the car.
Can I keep the car later than booked?
If you want to keep your car longer than you have it booked for, modify your trip in the Turo app to be returned at a later time. Failure to do so and then return the car late can seriously affect other renters who might have your car booked and will likely cause you to incur late return fees per Turo policy. Extend early! Our cars are very popular and sometimes are booked an hour apart.
Do I have to clean the car?
Unlike most other Turo cars, we are happy to take care of basic cleaning at no cost to you! However, there are a few rare circumstances where cleaning fees would apply. For example: Smell of Smoke or Other Odors, Upholstery or Carpet Shampooing or Deep Cleaning, Exterior Excessively Dirty, Caked with Mud, etc.
Does my license have to match my profile name?
YES!! Turo requires that the name on your Turo profile and your driver’s license match EXACTLY. If you need to adjust your profile name prior to your trip beginning, please contact Turo support directly at http://support.turo.com.
Can I use a temporary license?
Unfortunately, no. A temporary driver’s license, a voided driver’s license, and a license with a different name from your profile is not allowed by Turo.
What happens if I encounter minor damage like a windshield rock chip or flat tire?
You're responsible for any damage to tires and glass. For windshield chips, we have a great glass guy who repairs most small issues for $30, payable after the fix. For tires, we have warranties and/or fleet accounts to remedy issues. While renters are responsible for costs of any tire damage, we work with you to make it as economical as possible.
How do toll roads work?
You’re welcome to use toll roads here in Colorado, all of which are tracked and billed to us electronically. We’ll submit a request for reimbursement after your trip. Please simply approve the reimbursement request when you see it come through.