What if I am currently using another phone number other than the one on my Turo profile?
-Please update your Turo profile phone number now to the phone you will be using during your reservation.
-Your phone must have a U.S.A. SIM card with a working cellular data plan capable of receiving & sending pictures & texts. International phones need to have an international phone plan capable of the above here in America.
What is the basic info I need to know?
-Every car’s page contains info that will guide you. Once you book a car, more detailed info becomes available. You will also receive important texts via your Turo profile phone number.
-Turo’s policies can be found online too. Please read all tabs on your car’s page. They contain info on pickup & drop off, radio connect & specific car functions like how to use our convertible.
Where are the exact pickup & drop off locations?
-For a non-delivery option, you would come pick it up & drop it off at our address near Lindbergh Center Station.
-For address deliveries, it will only be delivered to & picked up from the address inputted on the app. Check your address GPS destination to ensure that it is your correct location.
-For airport deliveries, please read the Airport Instructions tab once booked. More detailed info becomes available once you book the reservation.
What do I need to do at both the pickup & the drop off?
-For pickup, you need to be present with your valid license. Take photos of the car & follow Turo’s check in process.
-For drop off, ensure our car’s condition is the same way we gave it to you, with a clean interior & exterior.
-For both, be on time. More info will be available once you book about both of these processes.
Can I pickup the car earlier than my reservation’s start time?
-You will be messaged early if that is the case. Otherwise, plan to arrive at your reservation start time, it will be ready 5 minutes before.
-Our goal for all renters is to have the car waiting on them versus the other way around. Unlike our drop offs, pickups are very flexible with timing.
Can I return the car after my reservation’s end time?
-Unlike pickups, our drop offs are very strict on timing. It is best to extend your reservation on the app upon pickup if you think you might be doing so later in your trip. If the app does not allow you to extend, then someone has already booked your car immediately after your reservation’s end time.
-Late fees kick in at 30 minutes past your reservation’s end time, as well as fees that incur for additional time used & any fees for the next renter’s cancelled trip or abnormalities due to tardiness.
Can I return the car earlier or pickup later than my scheduled time?
-For early drop offs, please let us know ASAP your return time by updating your reservation end time. Follow your location’s drop off instructions & text a photo of the car’s location & zone.
-For later pickups, please plan to arrive at your car at your current reservation’s start time. No-shows are considered at the 30 minute mark after your reservation begins. Make sure you have read all info on your booked car’s page prior to arrival & are familiar with Turo policies.
What if something happens to my car (accident, flat tire, mechanical issue)?
-Please read Turo’s accident policy & all others dealing with damage or lost items. Message via the Turo app or text us if anything happens to your vehicle.
-Get a police report for any type of accident. Stop the car immediately if unsafe to drive. If so, call Turo’s hotline number (in glovebox) requesting roadside assistance to tow car to 2399 Piedmont Rd NE Atlanta, GA 30324. Please instruct them to leave the key in Pep Boys’ key box.
-If there is a flat tire, please call Turo’s hotline to see if it can be plugged. If not, have Turo’s roadside assistance tow it to the nearest repair shop.
-Keep all receipts for any repairs done or items purchased that were needed. The licensed mechanic needs to note on the receipt why the repairs were needed. Take a clear photo of all receipts & reason for each item. Upload those to your trip via Trip Photos.
Who do I call for an emergency dealing with the car (lockout, flat tire, stolen)?
-For all emergencies dealing with the car, please call Turo’s hotline ASAP. Their physical response time for the Atlanta area is within an hour. The number is in the glovebox for all of our cars, or online.
-Please read all info on your booked car’s page for all non-emergency questions: Description, Parking Details, Guidelines, FAQ’s, Pickup & Drop Off instructions, Car Guide, & Airport Instructions.
-If you have any other type of emergency, please text us & we will get back promptly.
When will I receive my Turo deposit back or when & how will I be reimbursed for any unplanned expenses?
-Turo deposits are held & controlled by Turo. Deposits are normally returned in a week unless your account has been flagged. It could be less time depending on many factors such as credit, damage, or Turo history.
-As for reimbursing you for preexisting car related repairs, expenses or parking costs, we will transfer the appropriate amount within 48 hours of your reservation’s end time via PayPal (we will need more time if the car has been damaged in any way).