Please see Turo’s policies and fines below. To avoid Turo’s excessive fees please communicate with Host in addition to purchasing extras to avoid ordinary cleaning and gas fees.
RETURNING THE CAR
- Replace the fuel. Cars must be returned with the same level of fuel they had at the start of the trip.
- Clean the car. Cars should be returned in the same condition in which you received them
- Check the car for damage and take pictures to document the car's condition post-trip. If you don't take pictures, you may be held liable for damage reported by your host.
- Make sure you return the car to the right location.
Late Return Policy - up to $25 for turo’s admin fee plus $50 per hour
Hosts are counting on guests to return the car at the originally scheduled time. If guests don't, it can put significant inconvenience and stress on the host and possibly future guests.
Please be considerate and return the car on time, and if there is any chance the return might be late, the guest should contact the host immediately to request an extension. If an extension can't be booked (whether because the host or car are unavailable, there are insufficient funds, or otherwise), the guest must return the car at the originally scheduled end time.
Fuel Replacement - up to $25 of turo’s admin fee plus cost to replace fuel/electric charge
Tolls - up to $25 of turo’s admin fee plus cost of toll (incl. governmental charges)
Tickets - up to $25 of turo’s admin fee plus cost of ticket (incl. governmental charges)
Cleaning, Pet, or Smoking violation - up to $25 of turo’s admin fee plus up to $250 for violation.
Return car in condition received (i.e. Gas, interior, exterior condition and time deadline) to prevent any fines or penalties from Turo. Also a reminder that the car does take premium gas.