The pickup was from her friend, which was fine and I did the checkin and took the required pictures. The drop off was terrible - I was on time and texted her 2 mins before the time saying I was there and got no response. Then I sent a message thru the app with no response. After about 20 mins I called and got hung up on and a couple mins later her friend came out to get the keys. 2 days later she sends me messages about smoke, a new air freshener and something sticky except I am allergic to smoke, did not put the air freshener there (have pictures to prove it) and did nothing in the car that would be sticky - had a turkey sandwich one night and that is it. I do not appreciate the tone of her messages or being called a liar (re smoking and sticky substance).
There was an accident where someone changed lanes from the left to right lane into me and the woman admitted to her on the phone (yes I put them on the phone together immediately after the accident) that she was changing lanes and didn’t see me - I was almost able to stop to avoid impact and it could have been much worse. So I understand some frustration but any anger is misplaced and the smoking thing is ridiculous.