This was my first time using Relay Rides so I didn't know what to expect, and it turned out to be very easy. I did not meet Lana but met her husband and everything was very simple, both picking up the truck, and returning it. The only downside was that the truck did not have air conditioning, but I still would have rented it had I known. Just in case that is important, I thought I should mention it. The truck was clean, and it got 25-30 mpg. I will rent this truck again! Thanks!!