First time using this service and it was a great experience. Travis made us feel comfortable with the process. The entire process was smooth and cost effective. We were heading to Aspen, and, at the time, car rentals for an SUV were almost 1600 for the week compared to ~400 through Travis. The car is a FWD crossover SUV so it's not exactly an apples to apples comparison but the car got the job done! Overall, great first time experience with Relay Rides and the owner, Travis.