I paid $40 for drop off and pick up of the vehicle at the airport in Anchorage. When I landed I received a message that drop off was not available and I was given an address to go to in order to pick up the vehicle. I took a cab for pick up and again for drop off. The owner will not provide a refund. Explanation? "$40 is not the end of the world" Other than that the rental was good- Truck is spacious, it runs good and the owner provided a tarp for the truck bed in case of rain. The windshield had multiple cracks but that is common on AK. Without the $40 snafu I'd probably rate 5 stars as I really don't like to provide low ratings if the person is putting forth a good effort.