Steven was great, and the car was perfect for my needs. Plenty of space and comfortable. Steven was great at communicating with me and was extremely helpful and flexible with pickup and drop off. Great experience!
The car was awesome no problems there. Picking up was easy as well.
However when it came to dropping off at 11 AM I was unable to get a hold of Steven. I called from 9 AM till 11 AM and no response so I called Turo to ask them what to do because I've never had a situation like this. During the call I got a text from Steven saying to either keep the car or just leave it with the keys inside. Obviously I didn't want to be liable for leaving keys inside of a car in a neighborhood that probably shouldn't leave cars unlocked in nor did I want to be stuck with having to pay extra. I finally spoke to Steven at 11:30 and I had to go to work right then so we decided that I would just keep the car and he would pick it up at my work later in the afternoon because he said he couldn't pick it up till 4 PM. We then decided he would pick it up at 7 PM at my work instead. At 5 PM I had received several text messages and calls saying they wanted to pick up the car and his wife was there to pick it up now. Obviously expecting to pick it up at 7 PM I missed most of those messages until half an hour later. I spoke to Steven and his wife and told them it would be fine if she can pick it up and arrange for a time at 6 PM.
All in all the trip was great but ending tragically and super inconvenient. Would not recommend although it was his first time using this app so maybe next time it will be better for whoever rents next.