The car was great. It was clean, reliable, and served our purpose well. However, there were some frustrations with pick up and drop off.
Unfortunately, my flight was delayed by several hours coming in, so Oladunmoye was unable to come to the airport (IAH). I had to spend an extra $50 and 45 min to Uber out to his home to pick up the car. I had asked that he cancel the trip, and I offered to pay the $50 cancellation fee on his end. However, he said no. Part of the frustration here is related to Turo’s policy where I couldn’t cancel the trip without losing my entire payment. Still, it would have saved a lot of time and trouble if he had been willing to cancel the trip.
Especially because our trip ended at 1:30pm, but my flight was not until 6:45pm. I had asked if there was any way for even a little later drop off that afternoon, but unfortunately, Oladunmoye said he had to work and please be there at 1:30. Well, I left my family and friends early and was there at 1:30, but he didn’t come until 1:47. Clearly, he had some extra time, which I could have used.
Overall, the car is as described, and Oladunmoye was communicative. I was able to pay him for the tolls used at the end of the trip with Venmo. But, don’t expect any flexibility with your reservation.
Oladunmoye dropped off and picked up car within 5 minutes of the scheduled time. The car was clean and drove well. The only thing was that it was unclear how I would pay for the EZ pass tolls. I told him to just provide me a printout if my use and I would pay him.