This was my first time using Turo and it was a seamless experience. I will be using Turo again. The only difficultly with borrowing a car is that most are located outside of manhattan and that makes the pick up/drop off inconvenient. Some hosts will charge for drop off (which makes sense given the holland tunnel charges, toll roads, etc). But Remy's car was in great shape, she got a car wash beforehand, had the cell phone charger and aux cord ready for us. Plenty of trunk space too if you need. Remy couldn't be there for the drop off/pick up so she had her parents coordinate with me, no major issues. No complaints.