The communication with the owner was very responsive and good. The car also got great gas mileage and drove well. The reason for my 3-star review is due to a lack of cleanliness, especially inside the car. The car's exterior has a surprising amount of scratches and dings. Also, pickup of the car involves retrieving a key at one location and then walking to the car about 5 minutes away, which is not a huge deal but was an unexpected inconvenience.