This was my first experience using Turo and after initial messaging with Steven, I had regretted signing up. Then I found my running late to the pick-up destination (I was nine minutes late). I notified Steven and he response was much better than in previous messaging. Upon meeting Steven he appeared to be a real laid-back dude, someone that would be in my circle. So the reason I've rated this so low is not based on initial communication, but solely the cleanliness (lack of) with the vehicle. This vehicle had not been cleaned in months (inside & out). It was absolutely disgusting! It was compiled with dust, dirt, looked of old ashes (didn't smell of smoke), old spills, stains, and substantial pet hairs everywhere. I had to pull out the hand sanitizer regularly, I felt dirty! My only other disappointment is that I returned the vehicle later the same evening, several hours earlier because the return time conflicted with my schedule and I notified the owner, and as I'm writing this review he has yet to acknowledge he received my photos and message.
The vehicle was damaged from a previous rental. The driver's side door had severe damage from a previous accident where the door looked like it was T-boned by another car. It felt unsafe to drive the car. The vehicle was also very dirty.
The car itself was great once we got rolling. And Steven was very accommodating, considering that we were a little late to return the car and forgot to put gas in at first.
However, upon opening the car door at pickup, I was assaulted by 5 huge black flies and a number of fruit flies (which took about 15 minutes of having the windows rolled down and aggressive shooing to remove them). It was quite shocking to say the least.
My first trip with Turo, it was super easy! The previous driver was late in returning but Steven kept me up to date so I could plan accordingly. The car drove great, everything was perfect, I'm looking forward to the next time! Thanks!
Merci Steven a great trip with your car.
4 points positifs pour choisir de louer la voiture de Steven :
- des reponses rapides et efficaces
- facilite de recuperation du vehicule a Cambridge pres du metro ligne rouge station Central
- un superservice steven a ajoute un GPS et un siege bebe a notre demande
- une voiture recente, spacieuce, economique et adaptee aux trajets aux USA.
Steven was so helpful. He met us at the airport at 11:30pm to drop off the car and we were on our way. The CRV was comfortable and in good condition. At the end of the trip we swung by his house at 5:15 and picked him up and were at the airport in a few minutes where he dropped us off. Since we had ugly timing both arriving and departing we really appreciated how helpful and prompt Steven was. This was our first Ride and we couldn't be happier.
July 1, 2015
So happy with this trip and rental! Super easy pick-up of the Honda CR-V; car drove great; plenty of space for all of my bags that was needed to execute my niece's birthday; super quick response time; awesome ride for the price, too! The only thing to note is that the car was a little unclean. Could've been from a previous driver that may've been right before me. But all other things considered, a 5-star experience and would absolutely rent again! Thanks so much for the ride!
Great ride. It got lots of compliments from the people I was showing around town for the weekend. Pick up and drop off were really easy. Steve was really understanding during my drop off when I had a last minute emergency errand to run. Would rent again!!
Good car, low mileage, and no problems driving. However, communication with the owner was poor. We messaged before the time of pickup, but Steven failed to mention that nobody would be at the car's location or that keys would be in a drop box… resulting in me waiting for 45 minutes and returning home, only to be called by the owner's family member who acted like this was normal. Turo refunded me for the day, but I never heard back from Steven regarding the pickup miscommunication. A very odd experience... car was also somewhat dirty.
Arranging pickup and delivery with Stephen's mom was simple, and the car worked great! She was also very kind about some tolls I accidentally charged (and still owe her for). The vehicle was rather dusty and had a few dings, but this was fine for me as I had to load it up to move household goods and did not have to worry about dust... So I'd rent it again, with that caveat.
Steven was just great with coordinating drop-off and pick up. He made our travel super convenient. (I used Turo so I could travel with kids, luggage and merchandise more easily.) I wish I could have spent more time chatting. Thanks again!!
I will definitely add this car to my favorites. It handles really well in winter conditions. The pickup/drop off is really easy and convenient and the owner responds right away. I hope to rent it again!
Stevens crv was great to rent for the weekend! Car was fairly clean and ran well too. He was really communicative and was willing to accommodate me when I needed the car earlier at the last minute. Will definitely rent again when I need a car. Thanks again!
Great smooth car, Great cool owner!
We rented Steven's car for two days. It is a very nice car and runs perfectly. MPG is great, breaks are just tight, steering smooth! (So different from my previous car!!!)
The location to pick up is very convenient, just a couple of mins from Central Square.
Other than that, Steven himself has an awesome personality!
Working with him was like borrowing the car from a friend!
Also when we were in traffic and couldn't reach Turo on our phones, he just did all the needed work for the extension and confirmed with us with a text. Made our day!
Definitely will book again and highly recommended for everybody!