My ride to the rental was by a registered on call nurse who was call in @ 7:30am. I can't contacted the owner @ 7:33am for a 10am pick time attempted to give a number of subjections and solutions to resolve the issue just offering to pay for him an uber or allowing me to get an uber, but i only need a little exact time, and after what it seemed like him stalling the conversation by taking longer and lomger to response. I actually asked a neighbor to use her call and while on my way he informed me he had already called and cancelled. With no refund of $300 I am a single mother of three and actually begged for him not to take the full amount for an entire week paid and he did anyway.... I urge everyone not expect any consideration or flexibility from this owner AT ALL
Very accommodating, and suggested a lot of places to visit/tour while we were in the city. Highly recommend. Very nice jeep as well. Thanks so much!
February 22, 2017
Make sure your plans don't change. My flight changed so the pick up time changed. I didn't think it would be a big deal because it wasn't explained to me that he lived a half an hour away until he was already pissed off. He called me a no show, cancelled, and then tried to charge me the full amount. He was petty and agro about it. If things come up in your life, it's probably not a good idea to rent with this guy. He did not like plans changing.
January 26, 2017
Easy pickup/drop off at the airport, no problems with the car.
I have many trips under my belt with Turo, but Lou was truly 5-star. His prices were better than any car/SUV but his service made it incredible seamless. He was there at curbside to pick me up the second I walked outside and within 2 minutes we were at the car and I was on my way. On the way back he dropped me off right at my terminal - couldn't have been better. Super easy to communicate with before trip. The Jeep was impeccable and really smooth. I also forgot a jacket in the car and Lou graciously offered to mail it back to me. Perfect all around.