It took almost an hour to get the car after we collected our baggage (he said there was bad traffic), but he was super friendly and overall the process was very easy and way less of a hassle than using a traditional rental car company. It also saved a lot of money and the Nissan Rogue was perfect for getting all around the island. It also has plenty of room for a family of 4 with lots of luggage. Overall, I would definitely go with one of Sonny's cars again and will be using Turo again in the future for our car rental needs.
Sonny is an all around amazing and awesome person! He was about 15 minutes late for drop off, but we're all human, we make mistakes, we run late! Any who, he welcomed us, and treated us as fellow Kama'aina because I had told him we were locals from Maui. He was someone we definitely vibed with, and his car does just as it needed to. We traveled with our daughter who is a toddler and she was more than safe and secure in this nissan beauti. Aloha and A hui hou, Sonny.
One of the smoothest process we had renting a car thru Turo! Vehicle was great and Sonny was always available to answer any questions. Highly recommended to any visitors coming to Honolulu or any locals needing a rental.
Wow, Sonny was so flexible and accommodating for our exceptional trip to Hawaii. He went overboard to make sure we had what we needed and share information about his wonderful island... this is what great customer service looks like. Thanks Sonny for a very memorable trip to Hawaii.
Everything was great. Despite of our flight was delayed by couple hours, Sonny was able to arrange everything and picked us from airport. When we had returned the car, he took us to the airport. I would rent it again if I would return to Honolulu one day.
There was some communication snaffus with Sonny, i.e., terminal pickup even after me providing detailed info.. Pick-up & drop-off was not what was outlined beforehand, and I had to ride into town with him to pick up vehicle, it was not brought to airport. He wanted to repeat this for departure and I insisted no as it would be a time inconvenience. Also, for the price, this vehicle should have been cleaned or detailed before putting into service. I should have asked beforehand if this was a smoking or non-smoking vehicle, because it smelled like smoke, unsuccessfully masked with a plug-in deodorizer. Also, there was not a USB plug-in to charge phone. I would have brought an adapter had I known. Vehicle ran fine and was a comfortable ride. I'm sure with time & feedback Sonny will gain more experience as a successful business. After verbally ironing out kinks, I would rent from Sonny again.
Everything worked our great! lots easier than dealing with a car rental company. I chose Sony's vehicle because of the convenience of delivery and pick in my hotel. Thanks! car was in good condition, very clean and served my needs.