Excellent. Mike accommodated us on a Sunday morning with short notice after two others could not. Great communication, true understanding of customer service and offers clean, detailed vehicles as represented. Highly recommend A+
This was my first experience with Turo, and I picked a very experienced seller in order to have a smooth experience. 3 stars because the overall experience was good... Car was in great condition other than a very minor issue with door locks which he told me about beforehand and apologized as it was too late to fix it before I needed it.
Had a bad experience with pickup though. I was to pickup the car at the airport as I had a 3am landing and pickup time so he didn't want to deliver. I never got a confirmation that the car was dropped off and never got the location of where the car was in a 7 story parking garage. He apologized and said the message somehow didn't send... But I was not happy walking the 7 stories of two different parking garages at 3am for an hour and a half after long travel with a group of 4 other people waiting on me with luggage at the curb. I also didn't have a license plate number and the plate number in the pictures of the listing is wrong, so I passed the car more than once looking for it.
Again he apologized and asked if there was anything he could do after the fact... But I feel like this could have been avoided with a little more diligence. Especially because I contacted him twice before I flew in asking for details of pickup with no response until I was on the verge of cancelling the trip less than 24hrs before because I hadn't heard from him in over a week and no response to my recent messages. Overall, he responded very quick to first message. After that, not so much. Communication is important.
Very smooth transaction. The car was dropped off on time, clean and with a full tank of gas. I had no problems with the car, but I'm sure if I did Mike would quickly resolve any problem. Highly recommended!!!!
July 10, 2016
Mike's jeep was perfect for our exploring of Oahu. Great around the city for a family of five and also dominated the mountains with ease. Pick up and drop off was an absolute breeze! Mike communicated well and definitely gets our highest recommendation!