The main reasons I use Turo and while I love it are:
1/the convenience of pickup and drop off at the airport without paperwork and hassle: I travel far distances with surfboards and bikes and lots of luggage, so dragging all that on buses to car rental places does not work for me.
2/the fact that I can't exactly choose the car that I want at a decent price.
In the case of this rental I made it very clear to the owner about pickup and drop off at the airport and that was not an issue , when I booked months before my trip . the day of my travel from Costa Rica to Hawaii I contacted the owner to meet at the airport arrival hall. At that time he said he could not do it and I had to take a bus to parking lot and leave my son with all the stuff by himself. Since I was impossible I rearranged drop off at my hotel the next morning: meaning I had to pay for a taxi, and I paid an extra day for the car that I didn't get.
The drop-off was even worse . When I contacted the owner the day before he told me Ihad to go and drop the car in all of in Ala Moana and get a taxi back. I refused and told him the deal was at the departure lounge and I would text him the the exact hour of arrival . the communication became nasty and stopped after a while, so I drove to the airport not knowing what was going to happen.
When I got there I unloaded all my stuff and he showed up jumped in the car and drove off. As easy as can be and I don't know why he makes such a hassle about giving the service he promised months ago.
On top of that I had an issue with the car that one day the remote key stop working and I was left outside of the car. I had to walk to the store and find spare batteries and luckily with this the car opened and I could drive off.
Another annoying thing is that the 12 V power outlet at the dashboard did not work so I could not charge my phone while driving .
Mike couldn't provide the car I wanted but was able to make a last minute substitution. Car was delivered as promised and I was able to do what I needed. Great communication and service, will use again I'm sure
I booked last minute, and ended up having to extend the trip multiple times, due to my car not being on the island on time. From the very moment I enquired about the trip, Mike was nothing but extremely polite and helpful. The vehicle was in great condition and equipped with all that me and my kids needed during our renting period. Mike was more than willing to accommodate my every need also. His assistant was also very sweet and kind. I would definitely recommend him and his vehicles to anyone who is new to the island or visiting. I have 2 young children, and working out all the kinks by myself and I must say that going through him made my hectic life so much easier.
We rented Mike's 2013 Expedition for a week. Easy pickup and drop off at airport parking lot. With 2 adults and 4 kids and 6 plus suitcases it all fit no problem. At a fraction of what the big rental car companies charge. Will do again on our next holiday. Cheers
Mike was very accommodating and professional. The SUV was clean and filled with full tank of gas. His assistant who managed the pickup and drop off was also very courteous and friendly. Loved renting from him and will do it again.
The Expedition was a nice, spacious vehicle for our Hawaii visit. We had 5 adults and one child, and it was a great vehicle to get us around the island. The very back seat had to be accessed from the back hatch of the vehicle. It was fine for our sone in his 20s to jump back there, but not ideal for a 5th person with limited mobility. Other than that, the other 5 seats were easily accessible. The service and communication was great. We were very impressed by the fact that they picked us up at the airport, which you couldn't get with a regular rental car company. We saved a ton renting with Mike, compared to the traditional rental companies, which would have been double the cost. Thanks for everything, and we will definitely rent from Mike again if given the opportunity!
Rented the Ford Expedition 2013 to cart around my whole family to a few tour spots. Fit everyone really well, though the 3rd row seat didn't get great reviews from adults. During a few rides the back seat passengers said that suddenly the vents would blow hot air -- we could not track down the reason for this.
The truck drove really well and both the front and 2nd row seats were very comfortable. On the driver seat the panel with the seat controls was hanging off, but the controls worked. No radio, but has an Aux connection to use with it via wire (that you must provide). I needed the car fairly early and they were going to be late in delivering it, so I asked if I could take it as-is -- my own fault! It was delivered and had air freshener beads hanging from the wiper controls - by the 2nd day we started smelling something bad. I couldn't locate anything, and even tried just using my car Febreeze which usually covers EVERYTHING -- but I ended up returning it early (even though you do not get a refund) rather than drive around in the stinky vehicle. The owner maintains that it did not smell "except for something a little wet" - not sure what that means. If you rent this vehicle I would just check it first.
The guy David that handles the rentals was super, super nice and accommodating. Both the owner and David were very communicative and responsive. There is one location for drop off/pick up that was SUPER hard to find so make sure you get specific directions :-) Overall it was a good experience.