Lena provided our family with an excellent, reliable, comfortable vehicle at an affordable price. She was extremely flexible and easy to work with! We absolutely recommend her to anyone looking for a car rental on Oahu!
Overall the service was outstanding, just on the last day when it was time to return the vehicle the person who was to pick up was almost an hour late and that was after I was ask to return the vehicle prior to the original booked time. So I agreed to return the vehicle 2 and half hours early but then they are almost an hour late. I received the vehicle exactly on time and in front of my building, the vehicle was as promised, cleaned and ready to go. Had no mechanical issues what so ever and the AC was excellent, despite the return issue I look forward to doing business with Lena again in the near future, really soon.
Lena was a pleasure to deal with. Great selection of vehicles at even better rates. Good communication and her punctuality made the receiving of the vehicle seamless. I would undoubtedly consider renting from her again in the future. Thanks again Lena. Mahalo
Great experience with my first time using Turo, Lena was not able to meet us with the vehicle personally, however she made the location of car very easy to find. Car was clean and communication was great.
Communication with Lena went very well. Car was clean and operated as expected. Pickup is a bit tricky to navigate if you're new to Turo or the Honolulu airport - just make sure to chat w/ Lena beforehand to make sure you're comfortable.
Excellent trip! There is another trip that talk about the concerns regarding how they drop the car off. Granted, it seems a bit odd but it worked out great. They told me exactly where there car was, the key was where they said it would be and the Suburban ran perfectly. Even the parking fee from picking up from the parking lot structure was refunded. Needed to extend a day and there was no problem at all. Drop off went smoothly as well.
This was my first time using Relay Rids (Turo).
From beginning to end, everything went smoothly.
We were picked up at the Honolulu airport in a spotlessly clean Suburban and dropped off at airport 12 days later. When we called the office, Cheryl always answered promptly and was very helpful. So much easier than using a rental car agency and much cheaper.
Turo will be our first choice when we are needing a rental car.
M.O. from Minnesota
Wow!!! This suv was amazing. Perfect family car and a lot of room. Me my wife niece and nephew along with our 2 children fit with plenty room. Best part was fold down dvd player and the icecold A.C. I recommend this for everyone.
This Suburban is super nice, seems brand new even though its 7 years old. It's got tons of space and all the bells and whistles. Lena's team is very helpful and flexible. I've rented this car twice now if that says anything.
We rented this car for 4 days and loved everything about it. It was super spacious and comfortable. The owner is very responsive with all your needs. We will be happy to rent this car again in the future.
It was so nice going through lena and would definitely recommend it to anyone. The price was great and the car was in great shape. We dealt mostly with lena's assistant marcelino and he was great to work with; very kind and willing to make sure we had everything taken car of. When i go back i will definitely use this service again.
Very good. Everything went extremely smooth. David picked us up, we dropped him off at his meeting place, and we were off. He met us promptly at our drop off time and dropped us off at the airport. Very good experience. I don't think I'll use rental agencies again, especially in the island. Thank you
Very happy with the rental would definitely rent from Lena again. Communication was fast and reliable. Suburban was very clean and in excellent condition! It was my first time using Turo and I'm a very satisfied customer! Thank you Lena and Dave!! =) Looking forward to renting from you again.