Everything was fantastic! Pick up/drop off at OGG was super fast and easy. It saved us a lot of time by avoiding the lines at a car rental counter. The car ran great, and was very comfortable for our family of 4. We received the car clean and full of gas. Michael was very responsive as well whenever we had questions, and was a most gracious host. We'd definitely rent from him again the next time we're lucky enough to visit Maui!
If I could give Michael 6 or 7 stars I would!!! We rented his pristine Ford Explorer for our very first family trip to Maui. He met us right at the baggage claim and saved us probably 30-45 minutes compared to the typical rental desk at the airport.
What made Michael's customer service so amazing was what happened the first night. My 4 year old often takes, hides, drops, or forgets where he puts things. As we unpacked and my wife prepared to go to the grocery store... she couldn't find the fancy tech Ford key. The search became a frustrated all family fight as we tried to coax the key's location out of an increasingly sleepy kid. After an hour of tearing the entire condo apart and realizing the grocery store would close soon, I had no choice but to call Michael, much later at night than I would want to be called. He asked where we were staying, and when I told him -- I could hear him deflate in pain as he said "wow that's more than an hour away." He immediately changed his attitude and said "ok, I'll be there in an hour and a half!" As I hung up I was mortified that I was causing that much of his night to be wasted but I didn't know what else to do. We searched again and thankfully found the key about 5 minutes later and called Michael immediately! He was relieved and so were we, but afterwords I was so entirely amazed at his willingness and his approach to customer service. When I told him about finding the key I thanked him for his willingness - and he said "I knew you were on a vacation and I didn't want that to be ruined with car drama." I know every Turo host is different, but Michael is definitely an all star and made believers out of our family to use Turo as much as possible compared to the big rental companies.