Worst ever. I was 5 minutes away and she told me the car was unavailable despite the fact that she approved the rental 4 hours earlier. She claimed that she only saw the rental one hour prior to me calling her. She did. It try to contact me to inform me that the car was not available. She has refused to cancel the rental therefore I could rent another vehicle. She refused to answer her phone thereafter. She should not be allowed to continue on Turo. She deserves no stars.