Car was not rented . Trip was cancelled due to complications. How long will it take to receive refund ?
March 8, 2017
Renting Juan's Jeep Wrangler was definitely one of the best decisions I've made visiting Miami. Booking was easy and Juan met me at the airport with the car fresh out of the car wash (car is in 10/10 perfect condition). Pick-up was extremely straight-forward and Juan even gave me a tour / quick walk-around to tell me different features (definitely recommend driving with the top down). The highlight of my experience is when I was dropping off the car. Due to some mishap with my flight I was re-scheduled to board my plane earlier than expected. Juan responded quickly to my request and appeared earlier than our original proposed time to allow me to run to my plane (this is very much appreciated). Will definitely choose to book with Turo again and if I ever visit Miami, Juan will be the person I'll go to.
Juan was very professional and communicated well. this was or first time using Turo- and thanks to Juan , it couldn't have went better. He dropped it off right on time and met me at the airport terminal we were leaving from. Very convenient- and better car for the price! We will be using Juan again for our cars
The Jeep we rented was awesome! However, Juan was nice via text before the we arrived to the airport to pick up our vehicle. He is completely unprofessional and unreasonable to deal with! He treated our family in an irate manner because we were an hour late that was out of our control. Has no idea how to treat customers. Too much competition to have to deal with someone of this sort. He also never provided a copy of our contract and charged tried to charge exorbitant unwarranted fees.