This is how the delivery to MIA airport works: we pick you up at the airport and take you to my place 7 minutes away from the airport to take pictures of the car and check your ID. When you return my car you come to my place and we take you to the airport. Thanks
This is how the delivery to MIA airport works: we pick you up at the airport in an Uber and take you to my place 7 minutes away from the airport to take pictures of the car and check your ID. When you return my car you come to my place and then we take you to the airport in an Uber. Thanks
2014 BMW X1Karina's BMW15480
So pickup was fine until the tire of one of the cars I was renting out was nearly bald and went flat and needed a replacement. I told Karina about this and they made me call Turo support so they can tow the car. This process took 5 hours and I only had driven the car 5 miles before the tire went completely flat. After the 5 hours they gave me another car that smelled like straight cigarettes. I barely drove that car because the day was basically over and I asked to extend the trip and she said I couldn't. I paid full price and was never compensated for what happened and for the trip I had to cancel that day due to the car being inoperable.
Car was filthy in and out smelled like drugs and cigarettes contacted the host really didn't seem to care all she told me if i wanted to is to clean the car my self and she will reimburse me .. thats not my job. I will definitely wont be renting here again since they dont care about customer they just care about making money.
Although they were accommodating to my schedule changes, the tire light kept coming on, and now im being charged for a flat tire!!! karina is not the person whose car it is, i was on the phone with one guy asking where i was then another pulled up in the car for the delivery and a completely different guy was there to pick it up.
The car was nice and transaction was very smooth. I will be coming back soon
April 5, 2017
This is the WORST experience I have ever had with renting a car. It's a SCAM ran out of a very DANGEROUS neighborhood, drug addiction and prostitution was visible. Not picked up at their home- do not be fooled this is not a wholesome experience nor the vehicle owned by Karina. As I am on my way to get the car she tells me to text a random number. Yosnai is a man who doesn't speak English that meets you on the side of the road in a bad neighborhood, I have never been to Miami and felt as if I was tricked and taken advantage of. The car had many imperfections, dents, dings and scratches everywhere to the point taking pictures and documenting all of it was impossible. The car ran well but the tire on the front passenger side had an air leak and I had to stop several times to put air in it which costs money. This was nerve racking and time consuming to worry about a tire that we picked up and had the issue already (light was on at pick up). I wrote "Karina" about this issue she ignored me and insisted I make sure the car was washed and clean, threatening a fee. DO NOT RENT FROM HER I believe it's a SCAM! I am saying this publicly because I don't want another person to be in danger or scammed. I returned the car washed and vacuumed to the man Yosnai after going to a gas station and paying $20 cash to drug addicts to clean the car. STAY AWAY it's NOT SAFE
April 4, 2017
KARINA was prompt even with my late arrival in Miami. Car was clean- will recommend 👍
Very bad person I got the car late and before the time that i had to give it back she rushed me already to return I was very nice to her the whole time even filled up the gas more then it had when i took it and did not appreciate it And the main problem i had with her is that I didn't put anything in the car when i had it and she claimed i gave it back dorty and gave me a crazy overcharged price to pay for cleaning the car And i wrote with her back and forth very nicely and she was very rude and nasty to me avout it and unhelpful, she lied to me and to turo that i made it dirty And only after i rented i only saw the reviews on her and saw that a lot of people complain about the same thing that i
Car Was Delivered At Airport After A 15 Minute Wait. The Windshield Was Dirty From The Inside. I Decided To Go To A Car Wash. Outside Of That Car Drove Smoothly. Unfortunately The Car Wasn't Delivered With A Full Tank Of Gas.
Car was super clean and did drive smooth, the check engine light was on but it did not effect the performance of the vehicle. This car isn't ideal for long distance as there is a fee if driven over the 100miles given. The pick up location could be improved, I wasn't to fond of picking up the car in the middle of nowhere, it was like a rocky area on the small in blocks, but overall the experience was goood
Trip went very well. Car was delivered to me at the airport and had to pick up the driver near the airport, who brought us right to our terminal. The windshield was a bit dirty from the inside. This is the only thing that would have made it better. I will use this same renter next time I'm in town.
I was given the car in horrible condition in terms of cleanliness, then after showing the man who gave me the keys of the vehicle all the mess the car had inside. I decided to wash the exterior of the car as a gesture, and didnt wash the inside because I didn't have time. However, at the end of the rental period I got charged a total of $30 for a "cleanliness violation" which is something I did not do! The rental agreement clearly states states "to be respectful of the owner and their vehicle, and return the vehicle in the same condition it was given to them" which is exactly whats I did plus a wash, yet I get charged $30 for something I did not do. When attempting to contact Karina to dispute this issue a man picked up and said, they charge "everyone with the violation" This is unfair! And completely absurd. I will never rent this car again, nor from this company.