I was given the car in horrible condition in terms of cleanliness, then after showing the man who gave me the keys of the vehicle all the mess the car had inside. I decided to wash the exterior of the car as a gesture, and didnt wash the inside because I didn't have time. However, at the end of the rental period I got charged a total of $30 for a "cleanliness violation" which is something I did not do! The rental agreement clearly states states "to be respectful of the owner and their vehicle, and return the vehicle in the same condition it was given to them" which is exactly whats I did plus a wash, yet I get charged $30 for something I did not do. When attempting to contact Karina to dispute this issue a man picked up and said, they charge "everyone with the violation" This is unfair! And completely absurd. I will never rent this car again, nor from this company.