Bob is a great guy to rent from on Turo. Everything went smooth even for the slight hiccup with Range Rover leaking some water during a storm. However Bob immediately dropped whatever he was doing and let us use his Jaguar XJ. Also constantly making sure we were satisfied.
Bob was friendly and easy to contact. That being said I was not happy with my experience at all. I arrived at the airport where Bob was to drop off the Range Rover. He greeted me and gave me a brief introduction and told me the check engine light was already on. I drove to my hotel and after assessing the vehicle I realized a few things. 1. The vehicle did not match the picture in his ad. There was extensive damage throughout 2. It was actually 2 years older than listed. I called Bob informing him just to be on the same page. He assured me that he was aware which made me wonder why he hadn't explained this initially. I went on trying to enjoy my vacation. A few hours later a thunderstorm began and when I got back into the car I realized the roof was leaking. The entire front was soaked. At this point I was furious. I called Bob who gave me the option of renting a different vehicle. He met me with a white jaguar that I recognized from his Turo page. Again the year listed did not match he vehicle. I accepted and drove the car. Throughout the weekend I had the tire lights come on 3 times which made me stop my vacation and have it looked at, in addition to faulty passenger window. Again I called Bob informing him that he should explain this to people who want to rent to him. I was happy to drop off the car to him ending the rental. I've rented luxury cars many times and I know how they drive. If you are looking for quality high powered modern vehicles I suggest you stay away. The ads are very misleading.
Bob, was outstanding and described everything in detail, trip with the car went flawless, forgot to clean it but left us 20.00 to get it cleaned , nice touch ... we returned the favor when dropping it off ... as we left the car in the airport parking garage and he was able to locate and retrieve his car ..,
Thanks for being so nice about everything ... we would like to use your services again when we return ...
If you're in the Orlando area and thinking of renting a Luxury SUV then don't think twice before renting from Bob ! I had an amazing experience for 2 days. We drove to Miami and the car was just beautiful to drive. On return, I had some issues with the drop off due yo the odd timing of our flight but Bob made sure to be there even during the wee hours of he morning.
Bob was great, his communications was prompt. He was flexible when we have to change our flight and met us very early to pick up the car. I would absolutely rent from him again if I need a car in the area.
The truck was very nice - clean, cool, and such a smooth ride. Bob was great! He communicated well and was flexible when I had some flight changes. Overall it was a great experience and a seamless process. Definitely recommend!
Flawless experience. They met me with the car at MCO baggage claim and I returned the car at the departure drop off. They were even flexible when my flight arrived 2.5 hours late. I would recommend anyone to use Bob. Much better experience than going through a rental car service. Thank you Bob!!
Bob was great to deal with, highly recommended! Everything went perfectly.
December 24, 2016
I cannot say how much I enjoyed this rental. It was by far the BEST rental experience I have had!. From the communication, to the car itself, it definitely made the trip memorable. I would absolutely rent from Bob again and I wish he had cars in other states too! :)
This was my first time using turo and was a bit hesitant, but Bob made the experience so seemeless and worry free for me. He contacted me right away after I requested to book, he was so accommodating, and answered alllll of my questions with a great attitude. Plus the blacked out range rover is a dime piece!
A++ customer service! Bob accommodated to my needs, very professional and prompt, and the experience couldn't have been smoother. The Range was gorgeous inside and out and drove excellent. Excited to rent from him again. HIGHLY RECOMMEND!!
No was awesome to work with he kept in touch the day of delivery and pick-up and made it a very easy process. He even was able to make arrangements to get the vehicle to me sooner. The Range Rover drive like a dream as we took a weekend trip to Miami with friends, it was roomy, good on gas and what a beauty to drive! I will surely rent from Bob again in the future!