What does "remote pickup" mean?
Instead of waiting in line at a counter, or on a late/forgetful owner at the curb, you pick up the car when you're ready. We will not be there to meet you in person. Instead, we provide the location of the car via Turo messages, and you pick it up from the shuttle lot like a local who's flying home!
What if I'm running late for my pickup? Can I pick the car up early?
Flight delays are common, and no problem. The car will remain in the secured airport lot ready and waiting for you. If you arrive early, you will need to first contact Turo support and request a new pickup time. Reservation change fees may apply. The car will not be accessible until shortly before the reserved trip start time.
Why do I have to send you two photos of my ID and face?
Turo's liability insurance requires that we verify your drivers license before handing over the keys. You MUST complete the process described by Turo between 1-24 hours before the trip starts, or the reservation may be cancelled as a no-show: https://bit.ly/turokeys
How does free airport parking work?
Each car comes with a dedicated debit card. When you exit the parking lot at DIA, you'll use this card to provide payment. When this happens, we get a spending alert letting us know you have the car and are on your way.
What happens if I encounter minor damage like a windshield rock chip or flat tire?
Renters are responsible for small problems like tires and glass. For chips, we have a great glass guy who repairs most small issues for $30, payable after the fix. For tires, we have TireRack warranties on most models. While renters are responsible for costs, we work with you to make it as economical as possible.
Can I pick up or return the car to a custom location?
Sorry, all vehicle pickups and returns are done at Denver International Airport.
Where do I find the shuttles to the parking lot?
Shuttles run every 5-7 minutes, 24 hours a day. Head to baggage claim on level 5 of the main terminal. Go out the doors next to the bag claim machines and cross to island 3. There will be blue and white shuttles that read Pikes Peak and Mt Elbert on the front.
Are snow tires available?
Snow tires are installed on the vehicle from November through mid-April each year.
What toll roads exist?
The Denver area has two types of toll roads: Toll-only and Express Lanes. Toll-only roads include E470 near the airport, and NW Parkway between Denver and Boulder. Express lanes are available in some portions of I-25, I-70, and US-36. These lanes have a fluctuating cost for toll use, or are free if the car contains 3 or more occupants. To use the HOV free option with the required number of passengers, change the transponder on the windshield from the yellow "TOLL" text to the red "HOV" text via the slider. Incorrect usage will be fined by the toll authority and passed on.