The rental w/ Selamawit was great. She is gracious and amicable. The timing of both the drop off & pickup was perfect. For drop off I let her know when we had our baggage and she met us within 5 minutes which was exactly at the prearranged time of 11:30 AM. We each took pictures of her car & we were on our way. For pickup we got to the departure deck about 5 minutes before the drop off time and she met us at the exact prearranged time of 1:30. The car was clean both inside & out and handled our ski equipment with ease. The car handles remarkably well in very snowy weather conditions in the mountains. Great traction & braking effects even in 5" of fresh snow. I would highly recommend Selamawit and her Honda CRV for anyone needing a very nice smaller size SUV for in and around Denver or Colorado in general. She was a great host. Would definitely rent from her again. Rob Saunders.