They couldn't meet for drop off so met w his friend. He did a 250 point inspection and picked out every dust particle- the car wasn't even spotless when I got it. They make you practically detail and wash the car upon return as well. I washed it very well, cleaner than when I got it (streak marks everywhere before and layers of dust inside the car) and they complained saying it was dirty. I've never heard of needing to clean a car for return.
I am very happy that I chose to rent a Lexus GX 460 from Tony. It gave us (4) more leg room and luggage space than my own car. I was able to arrange an earlier pick up (the night before with Tony), which helped me to start the trip early next morning. When I picked up the car, it was very clean and in excellent condition (operational). Although the air freshener was a little too strong for my preference, it was okay the next morning. After I had the car washed, I return it to Tony. He was 15 minutes late, but I feel it's acceptable for LA. I would rent from Tony again if I go on a road trip with 4 people.
Tony is the man!!! He was extremely cooperative, very punctual and would respond to my texts within minutes, and even let me pick up the car the night before without getting charged extra. Honestly, rent from Tony, he's a cool guy who cares about the quality of service he delivers. Definitely recommend!!