Matt was very responsive and made the pick up/drop off very easy. The car is amazing. We received several complements during our trip on how nice our car was. Ran and drove smoothly. No issues whatsoever. When we come back to SD we will definitely Turo with Matt again.
Matt delivered the car to the airport when it was set to be picked up at a different location. Added points for that. The car wasn't vacuumed & exterior wasn't clean. It was also delivered with little gas. Matt called the morning of drop-off advising someone will be renting immediately after us and can we leave it in the airport parking lot. (Again, not cleaned & not fueled). Sure, no problem. Said we'd find a key case in the glove box. We did as instructed. Locked the car and notified it's location. Matt then got upset and advised we were supposed to leave the car unlocked and put the key under the trunk? First I had heard of this. Forwarded our numerous other Turo communications that gave clear instructions that could help him in the future with no response. Feel bad it didn't end well for Matt. After giving it a few days, we don't see how we could have helped changed the outcome.
Matt's Mercedes was a joy to drive and had enough room to fit my family. The car was in great condition and had great technology. I didn't have a chance to meet Matt but it was very convenient to pick up and drop off his car at the airport. I would definitely rent from him again. Thanks Matt!
Matt & Sarah were accommodating and co-operative in making this hire work so smoothly. The Mercedes GLA was clean and ready right on time, performed perfectly and, due to the rather large daily mileage allowance originally granted me, I found I used only half of that mileage allocated me for that hire. Would I hire from Matt & Sarah again?? CERTAINLY . . . a really GREAT experience.
Matt and Sarah were great to rent from. All communication was smooth and convenient. I would highly recommend renting from them to anyone. Cool car too! Kids loved the glass ceiling and the wife and I appreciated the ride and premium features. Did great on gas mileage even!
Didn't get to actually meet Matt but was always quick to respond to any concerns and questions I had. I did the actual transaction with his wife Sarah(pickup/drop-off). Would definitely go through Matt again and recommend A++++.