Welcome Aboard The Subaru XV Crosstrek, The Perfect All-Around Vehicle with All-Wheel Drive, Great Gas Mielage, Lots of Cargo Room, Comfortable Heated Seats, Great Handling, Top Safety Rating, AUX Audio Cable and Iphone / Samsung Smart Phone Charger Equipped. Also, I Have Snow Chains in The Back of The Car And Gloves For Those Trips To the Mountains.
2015 Subaru XV CrosstrekTop Safety / All-Wheel Drive SUV / With Snow Chains15411
As a first-time user I was very disappointed in the service I received. I understand not all owners are the same, but I think there should be better accountability on the owners. The vehicle itself was great to drive. It gave me a greater appreciation for Subaru's and it's a vehicle that I would love to drive again (I generally only drive GM vehicles).
Upon arriving at the designated time scheduled for the pickup, owner was 20 mins late and did not communicate that he was going to be late.
Although the vehicle had a full tank of gas, it was filthy outside and inside the vehicle. There was a strong odor inside the vehicle and Febreeze did little to reduce the smell. I had to take the car immediately to the gas station to clean the windows of thick dust.
Halfway into my trip, we realized the middle seat did not have a seatbelt...and I could only fit 4 passengers in the car instead of 5. That was a huge inconvenience because I could have used my 4 seat car instead of renting out one.
Upon returning the vehicle the owner did not come out to meet me and sent someone else instead. There was no followup, or communication prior to dropping off the vehicle.
As a businessman specializing in customer service, communication and presentation (e.g. a clean car) are vital. I will give Turo another try; however, I will not be renting this particular vehicle again. The car was a great vehicle, handled nicely, great gas mileage, and comfortable. The only reason why I gave it 2-stars was because of the lack of communication, cleanliness, punctuality, listing accuracy (there is no gps unit in the car), and safety (missing a seatbelt).
The owner was over 45 mins late for delivery. The car was filthy. Had to drive straight to a car wash. Gas tank was 3/4 full but made sure to point out that I needed to return it with a full tank. Took hours to get a response from him. I would not recommend Ryan.