This was my first time using Turo. It was not a very good experience. The vehicle owner did not communicate very well. He would not provide me with pick up instructions, and refused to answer some of my questions about picking up the vehicle. The exterior of the car was not clean, and had not been washed. The interior had food scraps in it, and was not clean either. I had to wait an extra 30 minutes at the end of the trip for the owner to show up to check the car back in, and he would not reply to text messages or the Turo messaging system. I will not be renting from this owner again, and would not recommend him or his vehicle.
The Jeep as great. The weather was bad so we were not able to use the top down feature but glad it was there for sure.. I was a little disappointed when asked direction on what to do I was just given the turo airport lot number whom was quite rude and hard to deal with to be as honest as possible. The jeep had not bee clean from the previous renter I assume, a lot of sand and debris. Could have taken an Uber easier.
Craig was super easy to work with. I contacted him the day before I needed the car and he had it ready and waiting for me the next morning at the agreed upon time. The car is in fantastic condition. My wife and I rented it to drive up the coast for the day, and if you are visiting the area I highly recommend doing this, and doing it in Craigs' wrangler with the top down. Unforgettable experience. Thanks Craig!
Renting car from Craig was great experience! Communication was excellent and car was clean and enjoyable to drive and it definitely added to our vacation experience! I would recommend Craig to anyone looking to rent a car (especially this great Jeep Wrangler) in LA.
This was my first experience with Turo and it will definitely NOT be my last. The entire process from reservation to drop-off was very professionally handled. Craig did a great job communicating with me, picked me up at the airport door on time, and suprising to me offered to drive us out of the crazy LA airport. Craig was easy to talk to and seemed to ultimately care about us and our trip. The same process occured at drop off as well! The jeep was described perfectly, a great rate, and only had 1000 miles on it! We were very impressed! Thank you Craig and Turo!
My family loved this jeep, it really added to our vacation! Plus the vehicle only had 50 miles on it when we got it! Craig was very easy to work with and was accommodating to our last minute request. This was my first experience with Turo and it was very smooth. We would love to rent from him in the future