Overall, my experience was positive and I would certainly rent from this owner again, however, there were a couple of items that prevented me from rating this one higher. First the good points:
- The booking process was incredibly quick and convenient
- The jeep was delivered right on time and was in good condition (with the notable exception mentioned below)
- The description and photos were accurate
- Price was reasonable compared to other listings for similar vehicles
The issues that prevented a higher rating:
- The two rear tires and the spare were worn down quite a bit. While there was still adequate tread, both were getting close to the point at which they should be replaced. Also, tire pressure in all four were a bit low. Unfortunately, we picked up a nail during our trip which resulted in a leak to the left rear. While this normally wouldn't have been a problem, the jeep was lacking a jack and lug wrench so changing the tire required that we drive to a local repair shop and borrow the equipment required to swap out the tire. Upon speaking with the owner (or his rep) it would seem that one of the prior renters must have stolen the equipment. While this may have been an honest oversight, it still posed a rather large inconvenience.
- Pick-up of the vehicle was about an hour late. Again, wouldn't normally have been a big deal apart from the fact that I had other obligations and was counting on a more punctual pick-up.
I'm usually very happy with Turo..I've used it many times. Somehow this time, ordering to LAX wasn't really LAX, I got picked up by another car after a while waiting. Taken 20 min out of the way to pick up the car. Giving it back the same way almost costed me my flight. He's a nice guy, but I wasn't impressed with the service
Perfect communication car was a dream. Bring your aux cord. Perfect weather for the perfect car. They bring with low gas so u can return the favor. If u don't get in your head about it, u can fill up whenever and bring it back empty, everyone wins!! I'll definitely rent this lovely car and they were very polite and helped me dropped the top which worked perfectly! Loved it 5stars!!
The vehicle was great everything was what it was suppose to be the owner was great good response time excellent service with pick up and drop off and very friendly staff to deal with most definitely will use them again next time I travel to California. Thanks for excellent service