Our plane did get in 45 minutes earlier than expected. He was great in communicating and a driver arrived with out jeep at the time originally expressed at our terminal. When arriving my husband had to drive the car to another location as my son and I waited with the luggage then drive back to get us. The car had less than a quarter tank of gas, the tire pressure was reading low and the check oil light was on. His text told us to ignore the light and add air which we did. Our hotel was quite literally at the the entrance to the airport. I asked if instead of the airport the car could be picked up the night before our 6 am flight. He asked it be dropped off at another location which was an empty office building. I let him know 45 minutes prior to getting there. This was at 9 pm. Not feeling very safe and with no one there we were told to leave the key under the matt of the car. Called an uber to take us back to the hotel. The convenience and safety were not at all what I expected. If I had been alone I would never have driven a stranger somewhere nor waited by myself at a vacant office building at night.
The jeep was ok.
This was my first experience with Turo, and unfortunately it was not a good one. First and foremost, the driver was 45 minutes late meeting us at the airport, despite the fact that I let the Zukhuriddin know when my flight was departing, when I arrived to my airport, and what terminal I would be at. The pick up was not as I expected, as my friend and I had to ride with the driver to a drop off location, which did not make me feel safe as it was late at night and it was just myself and a friend. Also, the gas in the car was only on a quarter of a tank when it was given to me. The driver asked for my Driver's License to take a picture of it (which was fine) but the ID was not given back to me and I did not notice until the next day. I called Zukhuriddin and asked that he ask his driver if he may have kept it by mistake, he told me the driver did not have it, so I asked that he please send me the picture his driver took of my license so I would have it incase I was ID'ed anywhere, as well as to get back on the plane for my flight home (This was Thursday morning). He repeatedly ignored texts and calls. When I could get in contact with him, he told me several times, up until the night before I left (Saturday night) that he would send me the picture of my ID and NEVER DID. To make matters worse, there were several tears in the zippers of the back windows and there was a screw missing, which made it VERY difficult to take the top off and put it back on. I also discussed with Zurkhuriddin that I would like reimbursement for the 45 minutes that his driver was late as well as for my returning the car an hour early (due to having to arrive at the airport earlier because of my not having an ID), I have tried to contact him about this and have not gotten a response. I would not recommend doing business with this man.
I was overall good with my rental.
- It was delivered on time.
- Dropped off near my house with keys in car.
- Picked up the same way, I left the car parked near home with keys in car.
- Good communication with person from the team (via text) about where and when it was dropped off and pick up.
- Decently clean.
- Unlimited mileage.
- Reasonably priced rental.
However there were some things that I was disappointed about.
- The description has pictures of a jeep with an LED display radio. This is not what I received. Basically it pictures another model than the actual one received.
- Car was delivered with an empty tank. (Gas light was on)
- Oil change warning was present.
- At some point I got a tire pressure warning (Thought I had gotten a flat, eventually went away. To be fair, not necessarily their fault.)
Overall the car served its purpose and was fun to drive.
Delivery service was excellent. Actual vehicle was over-represented and not greatly maintained.
I just want to give and objective review and let future renters know what to possibly expect from the renter and vehicle.
Zukhurridin was super easy to contact and the jeep was a lot of fun to drive around LA. I appreciate his flexibility with my ignorance on using Turro as this was my first experience! I'd say all in all it went really smoothly and look forward to using it again and hitting Zukhurridin up for another rental next time I'm in LA.
First time trying Turo and I ha a great experience!
Used it for an awesome short trip through some national parks and Zukhuriddi's Wrangler was just perfect for it.
Also easy to pick up and drop back off.
Awesome service, definitely going to use it again.
Excellent. I was sent a message before my journey advising me as to collection details, car was at the arrivals pick-up point within 5 minutes, short drive to drop off driver and on my way. Car in perfect condition (apart from couple of minor bolts in soft top) and customer support was on hand for any questions. Jeep a perfect LA car. Drop - off and short drive to terminal fine.
All in all a service that delivered ahead of expectations.