This is the second time renting with Ekaterina and it was again a pleasant experience. Pick up was simple even though the pickup location was changed at the last minute. He is was accommodating when we were late to pick up the car. Car was clean and he explained how to take the top down..had so much fun driving up the PCH in a top down jeep. Would definitely rent from again.
Was a good rental, Good clean jeep. It did have a few issues as in the soft top had some things wrong with it like the rear window zipper and a clip on the top is messed up so taking the top on and off is alittle more difficult. Also the AUX cord is a little finicky. Besides that good truck and the renter is easy to work with.
I recently Rented the White Jeep Wrangler 2015 and must say its the best truck I have ever driven also it was a soft top convertible easy to remove and place back..my only negative comments regarding the trip was receiving the Car with 15miles of gas Left in the Tank and the gentlemen arriving 15 minutes late for drop off..the jeep experience and communication for an early drop off more then made up for the unfortunate 1st impression...I will definitely rent again!
Worst experience in renting a car. I rented a car in LA California for which there was a free pick and free drop off service. Car owner picked me up and I had the car for next 8 days. My return flight was at 5 in the morning and when I called the owner the night before the flight, he told me to drop off the car (and lock the keys inside) in a parking lot which was far from LAX airport. I did that, even it was not part of the deal and ended up paying for Uber. Next day, Turo emailed me that there was a damage in the car licence plate bracket (which I am not even aware of). Turo policy is completely biased towards car owners, as the owners are renting multiple cars with Turo. If you get into false damage allegations at Turo, you will end up paying for that. Turo will tell you that they are investigating the case but trust me, the end result is fixed. After a fight of over 4 weeks, I ended up paying 615$ for the damage of a plastic bracket (which did not happen while the car was with me and at this point I am not even sure if that really happened or not). Leave apart this owner, I am never going to use Turo again.
Car drove nice. Unfortunately it was s delivered to me with an empty tank of gas. Also, the top could not be be dropped because it was broken.
January 10, 2016
Drop off and pick up was easy especially since it was done at my personal address. The reps were pleasant to work with and answered all my questions. The car drove nicely and I'd recommend it to anyone. Thanks.
Very disappointed!!! My trip was supposed to start on Friday 9:30am, but because verification dept. was lazy to email me that something is still missing until I called and inquired, my trip was postponed to 3:30pm. On top of that, the car was not delivered to the address we agreed on. On the initial page they asked for address to deliver the car, when checking out it was showing that it will be delivered to my home address for free, I paid. But then the contact person said that they don't deliver and I have to go and pick it up, if I agree they'll proceed. What should I do? It was just two hours before my trip! They did not even agree to meet at least half an hour earlier from agreed time considering the time I'm losing to get the car to the address they were supposed to deliver to. Also I had to find another driver to take me there so I can come back with the car. Also when I got there to pick up the car, the car was not cleaned properly, it had animal hair all over the interior. So not only I got my car to my house to load an hour later than anticipated (4:30pm), I had to spend another hour on cleaning... We did not leave on Friday, we lost one whole day on getting the car... Considering that we took time off work to spend time on road, it was a disaster!!!!
Awesome drive up and down the coast. The top was easy to take off and easy to put back on, was my first time actually. Great communication and pickup and dropoff locations were near the airport so very convenient. I would rent again.
Would never rent from this owner again!! We were told the jeep would be just two minutes from the terminal, however they drove us 30+ minutes away and then we had to stand in a gas station parking lot for 10+ minutes once we got there with no explanation or apology. We were told several stories as to why we had to drive that far away. Upon returning the jeep, I texted the owner regarding the return and he said he would meet us at a specific address. Yes we were earlier than the time we had told him at pickup, however I texted him 45 minutes before we left and he said no problem that he would meet us and gave me the address. He was not there when we arrived so I called and he said something came up and he was sending an uber driver instead. That person never came so he then called another uber driver. We had four people with four large suitcases and he ordered a small car that would not fit our luggage. DO NOT rent from this person unless you plan on having a chaotic nightmare!!