It was difficult getting a hold of Fariba. And actually, I don't know that I ever ended up speaking with her. I tried multiple times to figure out the pickup strategy beforehand via the app and didn't hear back until I reached out to Turo support. Even then - all I received was a message stating I needed to merely show up with my driver's license.
Fast forward to the rental - I arrived 45 minutes late to my scheduled pickup time because of traffic. I communicated that as soon as I got off my plane. I didn't hear back. I arrive to the pickup spot and there is no one there nor is the vehicle there.
Knocked on the door, called, texted, turoed, nothing. I tried calling Turo's support and got a voicemail (Turo, please fix this. You didn't even call back.). 25 minutes later the Jeep shows up with a gentleman inside. The exchange from there was fine. Being unable to reach the owner was frustrating. To get no support from the platform has me hesitating to rent from Turo again.
I did not meet Fariba on both occasions of receiving and returning the car, but I met who I take was her partner and whom I will leave out of this review because he was both domineering and sly – simply too much. As for Fariba, she was incommunicative, at times quite unpleasantly rude, and all the while extremely uncooperative, to say the least. When I asked why she never returned the many messages, or answer my multiple phone calls, etc., I was told that she receives "too many text messages." Judge for yourself. And this I heard from the Turo CS representative, because I was so fed up with her that I was trying to return the car earlier and had to ask Turo to directly call her for me. And just to give you an example of what I endured: I was forced to wait outside Fariba's house for an hour, in the dark, with my exhausted cat in tow, because she was upset that my flight was delayed and that I was late for the pick-up (even though I had messaged her before departure and let her know about the delay). As for the car, the Jeep Patriot, it gives you the bare minimum (of commuting from A to B), it smells, swallows gas thirstily, and was delivered to me unwashed and poorly maintained. Add Fariba's lack of command of the English language to this list and you might get a glimpse of what she put me through. Stay away from this couple.
Perfect, great communication great drop off. Would really recommend end this car. Im 27 and from London so not that familiar with things here in the US but even when had to drop off early and very last minute and it was easy and I'm happy with everything. Thanks so much for the car, professional thoughtful and pleasant to rent from!
I was a bit disappointed with the car. It's a 2015 Jeep but it is ENTIRELY manual - you want your windows down ? Roll it down. You want to open your door? Put the key in and open it. You want to open the passenger door ? Lift up the pin. Everything felt very archaic. No Bluetooth, no AC cord... It didn't feel like I was driving a 2015. I had to check the owners manual to believe it. But it was a real good price so I can't complain too much ! The service , however, was really great. They were very attentive and quick to respond. Will def. use it again.
After using the Turo for some months; I have always found all the owners to have a consistent approach; polite, easy to get a hold of and easy to deal with. Secondly, all vehicles rented where clean inside and out as well as full of fuel. Unfortunately my experience with here was the opposite of all I’ve taken somewhat as the “norm”. From my initial booking acceptance I found Fariba impossible to connect. The vehicle had ¼ of a tank of fuel, exterior seemed not to have been washed in months, and however the interior was very clean. The car itself was easy to drive and was a pleasure to drive. It was sadly the “customer service” (lack of) that tainted this experience.
These guys are an absolute breeze to deal with, great communication, offer you drinks and snacks. Brilliant operators.
The car itself couldn't have been better value for money, priced so well, great runabout car, perfect for driving my guests around, carrying gear. Don't hesitate to hire from them