5 Stars because everything went well, I was picked up and dropped off at LAX within reasonable time and the car worked great.
The drop off of the car made me a little anxious since I was parking the car on the side of the street rather than at a house or an office. Also, the person who picked up the car from me was not the same person as the one who initally gave me the keys, which made me second guess if I was giving away the keys to the right person. Just for safety and peace of mind, I would highly recommend if the same person cannot both pick up and drop off passengers to have a group chat or message and exchange names/numbers so there is zero confusion in who will be picking up the car.
Had a great experience with the rental. I was picked up by Ekaterina from LAX and he drove us to the Turo lot where we completed the check and then were good to go. The drop off went smoothly as well. I met at the Turo lot and a driver was waiting for me and drove me to my terminal.
FYI, the Turo lot was about 5 mins away from LAX. The car was clean and had a full tank. I would rent from him again.
Great experience renting with Turo and Ekaterina. The vehicle was very clean and in good condition, other than a few scratches and dents on the sides and front. The only minor issue was that the car did not actually come with a GPS navigation system as stated in the description of the vehicle. Oh well, my wife and I throughly enjoyed the ride and the convenience of using this service. Would highly recommend renting from Ekaterina to others.
Ekaterina was an amazing host. Prompt and clear message responses. Got into the airport late at night and he promptly responded to my text and sent an uber which he paid for to bring us to the car which was left in a public parking lot. Drop off was equally smooth and easy. And the Jeep Cherokee was all around awesome! Would definitely recommend.
Great customer support. Picked me up and dropped me off at my convenience. However, the Jeep Cherokee I rented had a weak engine(not v6) and wasn't that fun to drive. Also the vehicle was given to me at 1/4 fuel level instead of full tank (I could have filled up the tank before returning and it would be very convenient). Overall a good experience.
P.S. It is best to clarify the Insurance terms before hand.
Everything went well with renting the car with Ekareterina. The car was clean, worked well and I had no problems. When returning the car I met with his driver instead of him, which was unexpected but worked out fine. We had free pickup and drop-off at the airport. Note: When they say to meet up at the Turo parking lot, they really mean to say a parking lot outside a grocery store. It was not what I expected but there were no problems.
What an amazing trip we had in this ride! Thank you for making it happen! Clean, beautiful, brand spankin new ride with most the bells and whistles, delivery and pickup of the car was amazing, friendly and flexible with timing. I ended up needing an extra day and they were more that willing to accommodate me, really saved me! Bookmarking and will def be using again soon!