This was my first time using Turo and I couldn't have had a better experience! The car was clean and nice. Ekaterina made everything including pick up and drop off so easy. I was a little nervous to rent a car this way but I was pleasantly surprised.
The car was excellent however the service was not. I ve waited almost 30 minutes when i arrive. To be honest i was fine to go Turo lot to pickup the car instead of waiting for the driver. Actually their intention was nice to provide a better service but failed. And on the way back, i was told to leave the car on the street (5 minutes away from airport) and take an Uber to LAX although they already know about my flight schedule before approving my request. Anyway, my overall experience was not bad when i consider price/performance. Again the car was in great condition, just like a brand new car.
Service from Ekaterina and the team was exception. Pick up and drop off really easy. Car was in great condition - brand new and GPS added for no extra charge (unlike other larger rental companies). Wish these guys all the best in their business as the are 100% customer service focussed. Turo can be a platform for entrepreneurs providing a better service than the big companies at a much more competitive price as well as more casual renters. Great job all!