DRIVE'S LIKE A SPORTS CAR, HAS AMPLE TRUNK SPACE, AND IS GREAT ON GAS !
2015 Hyundai TucsonArturo's Hyundai1543
This is a small car rental company and the Hyundai Tucson is not blue with tinted windows (as shown in their picture), it is a red clear window Hyundai Tucson. I was disappointed that the car wasn't even matching the picture they posted for the listing. Arturo, the Turo account holder, promised and confirmed with me that the car will come with snow chains (I asked him twice and asked him to confirm again the day of as it was imperative to my trip)... so I expected to have the snow chains with no hassle when I went to pick up the car, but that wasn't the case - the lady at the desk called another man to get the car and I asked him if the snow chains were in the car and he was very cold to me and said that the cars don't come with snow chains. I showed him the multiple texts and Turo messages with the owner confirming that I will get snow chains and then he goes into another office asking me to wait. The lady comes out saying that the snow chains were left in another rental car and that I can't get them.. I was really upset and went to consult with my boyfriend on what to do because we absolutely needed snow chains and wouldn't have rented this car without snow chains... 5 minutes later, the lady comes back out saying that they found the snow chains... talk about shady. The communication was not very effective as you're taking to the owner on the app and then receiving the car from complete different people.. Also, when returning my car I had to text someone completely new and he said that he would certainly be there at 9pm to get the keys but lo and behold, no one was there and he was slowly texting me back. The neighborhood isn't the best, so he finally agreed on me leaving the car in the yoshinoya parking lot and leaving the keys in the mailbox slot. The whole experience was horrible and I had to do all the legwork to start and finish the rental. The car worked but i would never recommend this ineffective car rental company.