I am very disappointed with having no service with this owner. I am disappointed with Turo for not stepping up to the plate to assisting before I even rented the car. I wrote the support on the turo.com website beforehand stating that I haven't heard from this owner regarding any instructions for the pick up . There wasn't even the mere hello in fact. I only received a return email stating from Turo that they would get in contact with me in 24 hours.. This is now approximately 8 hours before my appointment to pick up the car. I still haven't received a reply from Turo nor the owner to the trip I paid for.. - Nothing . I should have stayed with an owner from this site named Tatevik. They made every part of my Turo experience worthw hile. They have several cars and aren't the shady for ripoff bait and then switch that this owner seemed to be.