Only about a mile away from the new Warm Springs / South Fremont bart station, so very easy to pick up this car if you're traveling via bart!
I try to keep cars clean for check out as long as I am given sufficient notice, they're expected to be returned int he same condition as they were checked out in. If the car is significantly more dirty than it was on check out, you will be charged a cleaning fee. Smoking is strictly prohibited in all vehicles and you will be fined through Turo if the policies are violated.
Also, late returns are absolutely not accepted, If you pick up the vehicle late that's usually not a problem for me as long as you let me know you're running behind, however picking up late DOES NOT mean you can return the car late. The car is due back no later than the listed Turo time (This is to protect you as insurance is covered during the rental periods only) If you're running behind, please modify the trip through Turo to avoid late fees.
Zoeb was easy to deal with. There was description inaccuracy which resulted in us having to return the car which we reserved for 9 days and set back our whole trip. Ended up having to rent the car for one day. I drove the BMW X3 , mechanically it seemed ok. Since it turned out to be a pet car it was not as clean as I would have hoped for. It terms of resolution ZOEB was quick to see the mistake and allow for us to return it. If it was me and I made that mistake I would have not charged my customer the rent for the day.
The trip was great: the car was clean and fully functional.
Zoeb uses a remote car management app called ShareNow, available on both android and iphone. He provided phone assistance and was very responsive. Would definitely rent from again.