Paula was generally responsive, but the car has a number of issues. The center lock/remote does not work, so you need to manually open and close all the doors, which is annoying. The gear shift handle is broken. The ignition key doesn't always release, and if you leave it in the car (which we did when we could not take it out), it drains the battery, so we had to find a way to jump start the car. There are random warning lights on the dashboard that are not real issues, but annoying none the less, and the brake light comes on at random times and beeps periodically. The car has some dents, etc on the exterior, and was not very clean on the inside.
Car was spacious, great price and convenient- Paula was easy to communicate with and punctual- I wish I could give 5 stars...but I feel disingenuous- The car had a hand full of issues...if you are handy and resourceful and not a worry wart and don't mind that kind of thing then its probably fine- but I want to be transparent- dash has lights on it like tire pressure etc (paula warned me said it was just the light and tire pressure is fine) so not a big deal- the gear shift does not have a nob, so you have to really push down on just the stick to shift gears (uncomfortable but manageable) the parking brake light would come on at random times on the dash? don't know why- key fob does not unlock or lock doors (she warned me) so to be honest a major pain to try and lock all the doors from the driver side and then use the key to lock the driver door- window on right side second row does not go down (not a big deal buy my 2 yr old was pissed- hah), the key kept getting stuck in the ignition- last day we weren't sure if we would be able to remove at all when we parked it- I literally had to use two hands and all my might to get it out-
good stuff is that it has a working dvd player with two tv's (my kids were thrilled)
if you don't mind quirky stuff like that the price is right-