*What to expect during Drop Off? I will check the driver’s license from the host who made the booking, check the van and take pictures and upload them to Turo app. I can also show you how to operate the van if needed.
*Pets: I do have a little Frenchie of my own and it’s a bummer when I cannot take her with me. That is why I accept that you can take your small dog or cat as long as:
- You will make sure they won’t scratch or stain any of the interiors as well as leaving any odor.
- They are not shedding
If any of the above is noticeable upon return, I will apply the cleaning fee without hesitation.
*Please return the van clean with a full tank of gas. I will deliver it with a full tank.
IMPORTANT NOTICE REGARDING CLEANLINESS: Vehicle needs to be in the exact same condition as it was given to you. It is understandable the van can be used for families. I usually receive the van with spills and crumbs and due to that reason, I started charging the cleaning fee if I find any trace of these. Cleaning fee can be up to $200 depending upon the particular situation.
Even the regular use can get the vehicle dirty inside and out. There are plenty of car washers around Houston that are inexpensive and it can save you the cleaning fee. This is somewhat confusing for people that are not used to Turo.
How do I apply the fee? I take pictures upon return, upload them to the request and Turo has the final decision based on what it has been documented.