The owner was very kind and friendly and made the pick up and drop off very convenient. The van runs great and was very spacious but had a few things that made it a little uncomfortable. The change oil light came on and texted the owner to see if it was still safe to drive. He responded quickly and reassured me that it was safe and he would take care of it when I returned it. I extended my reservation because I felt that he was being honest plus the van ran fine. The driver window button is completely broken off and was very difficult to manage. I had to open the door to pay tolls. Also the driver seat controls were detached and the side of the seat hanging off. Last the passenger side door on the driver side was extremely difficult to close. The automatic button on the key does not close the door and I spent over 30 min on several occasions trying to get the door to close so that I could lock the car. This was the most frustrating aspect of the van but as I said before it drove great and was very spacious.