We will pick you up at the airport and bring you to our office during normal office hours. If it is after hours we will stage the car at the airport for you.
Renters must have their own insurance that will transfer to the vehicle. Also must sign a rental contract. Must be at least 21 years old. If you do not have car insurance that transfers you must purchase ours at $39.99 per day. If using a debit card we require a $250 deposit that is returned after the rental and everything is fine with the car. We require a credit card authorization form to be filled out for every rental. For a complete list of policies please visit our website at www.carlsvanrentals.com. Renters must meet all our requirements to rent a vehicle. *Vehicle may differ from the pictured unit. Extra drivers are $7.99 a day. Child seats are $7 a day and booster seats are $5 a day. If you are under the age of 25 there is a $19 per day underage charge.
2016 Kia SedonaCarls Van's Kia154.54
The good: - Coordinating the trip was really easy and they were super responsive - Luis dropped us off at the airport after the rental return and he was super nice - We left a jacket in there and he personally turned back around and dropped it off for us - Since we picked up before they were open, the car was left at an airport lot and ready to go
The not as good: - The van we got was dramatically different. We saw the listing for 2016 model, but got one that was many years older, had 60k miles, the trunk was dented in from a crash, and the central locks didn't work. I get that they stipulated that you might not get the exact car, but this one wasn't even close to comparable - We were originally told that there's a $20 delivery fee since we needed it off hours, and then had to pay another $10 to get out of the lot, which we had not expected. In the end I *think* we weren't charged the $20, but the messaging and clarification on this was not great.
All in all, aside from getting a much more ghetto ride, it was a pretty smooth experience, and the staff were generally great. It was just a bummer being reminded I was driving a hoopty whenever we couldn't lock the doors all at once, which isn't the end of the world, but just not something one expects from a rental, especially when a much nicer one was advertised.
Great company to do business with and i saved about $200 in the process. Everything was strategic and well planned and instructions were clear for pickup and drop off. Owner or whoever i was exchanging messages with was clear and concise. I will be a repeat customer for sure. The Kia Sedona Minivan we rented was great as well.